Privacy Policy

1. Introduction

Decoded Ops (“we,” “us,” or “our”) operates the decoded-ops.com website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website.

2. Information We Collect

Information You Provide Directly

We collect information you voluntarily provide when you:

• Complete contact forms on our website
• Request a discovery call or consultation
• Send us emails or messages
• Participate in calls, meetings, or video conferences

This information typically includes: name, email address, phone number, company name, industry, and details about your business needs and operations.

Automatically Collected Information

When you visit our website, we automatically collect:

• Device information (browser type, operating system, IP address)
• Usage data (pages visited, time spent, links clicked)
• Referral source (where you came from)

We use cookies and similar tracking technologies to collect this information. You can control cookies through your browser settings.

3. How We Use Your Information

We use the information we collect for:

• Responding to your inquiries and providing the services you request
• Scheduling and conducting discovery calls and consultations
• Sending you relevant information about our services (only with your consent)
• Improving our website and services based on how you use them
• Complying with legal obligations
• Analyzing trends and usage patterns to better serve our customers
• Protecting against fraud and securing our systems

4. Legal Basis for Processing (GDPR/UK)

If you are located in the EU or UK, we process your personal data under the following legal bases:

• Consent: When you provide information through contact forms or agree to receive communications
• Legitimate interest: To operate our website, respond to inquiries, and improve our services
• Performance of contract: To provide services you have requested
• Legal obligation: To comply with applicable laws

5. How We Share Your Information

We do not sell, trade, or rent your personal information. We only share your data with:

• Service providers: Third parties who help us operate our website and provide services (e.g., email, scheduling, analytics) — only under strict confidentiality agreements
• Legal requirement: When required by law or court order

We do not share your information with vendors or third parties for marketing purposes without your explicit consent.

6. How Long We Keep Your Data

We retain your personal information for as long as necessary to:

• Provide the services you requested
• Fulfill our legal and contractual obligations
• Resolve disputes and enforce our agreements

If you request deletion or if you no longer wish to receive communications, we will delete or anonymize your data within 30 days, except where we are required to retain it by law.

7. Your Rights

Depending on your location, you may have the following rights:

• Right to access: You can request a copy of the personal data we hold about you
• Right to rectification: You can request that we correct inaccurate data
• Right to erasure: You can request deletion of your data ("right to be forgotten")
• Right to restrict processing: You can ask us to limit how we use your data
• Right to data portability: You can request your data in a structured, portable format
• Right to opt-out: You can unsubscribe from marketing communications at any time
• Right to withdraw consent: You can withdraw consent at any time where we rely on it

To exercise any of these rights, contact us at the details below.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites before providing your information.

10. Cookies

Our website uses cookies to enhance your experience. You can control cookie settings in your browser. Disabling cookies may affect some functionality of our website.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the date at the top of this page. Your continued use of our website following the posting of changes constitutes your acceptance of those changes.